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Galactic Wins Casino
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galactic-wins-casino, operated via galactics-win.com, is committed to providing clear, accessible, and legally compliant contact channels for all users based in New Zealand. In accordance with the Gambling Act 2003 (NZ) and international best practices, all contact methods described below are designed to ensure transparency, responsiveness, and regulatory adherence. Users are encouraged to reach out via the specified channels for support, legal inquiries, or to exercise their statutory rights under NZ law.

Contact Methods and User Support (LoT-Structured, System 1/2)

  • Email Support: All customer support queries, legal notices, and compliance requests should be directed to support@galactics-win.com. This address is monitored 24/7, and responses are provided in accordance with NZ legal requirements and industry response standards.
  • Contact Form: Users may submit inquiries directly through the secure contact form below, available at https://galactics-win.com/contact. Please provide your name, a valid email address or messenger ID, and a concise description of your inquiry. All submissions are handled in compliance with privacy and data protection laws applicable in New Zealand and the EU.
  • Live Chat: For immediate assistance, please use the live chat feature. This service operates 24/7 and is staffed by trained support representatives equipped to address both general and compliance-related queries.
  • Headquarters Address: For official correspondence and legal notifications, please use the following address: Elite Business Centre, TREJQA TA' BOX BOX, MSIDA MSD 1840, Malta. All legal mail should reference company registration number C80735 (MGA/B2C/445/2017).
  • Website Resources: Find additional information and alternative contact points via these official domains:
    galactics-win.com
    galacticwins.co.nz
    galacticwinscasino.nz

Contact Form (System 1 - Factual, with Legal Note)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

All personal information submitted is processed in compliance with the Privacy Act 2020 (NZ) and the General Data Protection Regulation (GDPR). By submitting an inquiry, you consent to the processing of your data for the purpose of responding to your request. Please review our privacy policy for full details on your rights and data protections.

Legal and Regulatory Disclosures (System 2 - CCoT Compliant)

  1. Jurisdiction and Licensing: galactic-wins-casino (galactics-win.com) operates under the authority of the Malta Gaming Authority (license MGA/B2C/445/2017, issued 16 January 2019, valid through 2025), with headquarters at Elite Business Centre, MSIDA, Malta. All gambling services are provided to New Zealand players in compliance with the Gambling Act 2003 (NZ), the Remote Interactive Gambling Act, and all subsidiary legislative instruments.
  2. Response Timeframes: Our standard response window is within one business day of a contact request, with priority given to urgent legal, responsible gambling, and account security issues. For all NZ users, we guarantee that urgent requests related to self-exclusion, responsible gambling, or disputes will be escalated and addressed within 24 hours.
  3. Dispute Resolution: Should your inquiry relate to disputes, complaints, or regulatory concerns, you are entitled to escalate matters to the Malta Gaming Authority or relevant NZ regulatory bodies. Contact details for escalation are available upon request. galactic-wins-casino undertakes to provide written acknowledgment of all formal complaints and to participate fully in any regulatory investigation as required by law.
  4. Responsible Gambling Support: If you require assistance related to responsible gambling, self-exclusion, or harm minimization, our support team is trained in accordance with NZ standards and can provide information on local resources and statutory protections.

Regional Compliance Note: All contact procedures, data processing, and user communications are conducted in strict accordance with current New Zealand regulatory requirements as of 2025, including but not limited to: the Privacy Act 2020 (NZ), the Gambling Act 2003, and all applicable consumer protection codes. galactic-wins-casino ensures that all communications are confidential, securely processed, and never used for unauthorized marketing or third-party sharing.

Protective Clauses and User Rights (System 2 - Legal Safeguards)

  • Privacy and Data Protection: All user communications and data are protected under NZ and EU law. Users have the right to access, correct, and request deletion of their contact data at any time by contacting support@galactics-win.com.
  • Non-Discrimination Assurance: galactic-wins-casino provides equal support access to all users, regardless of their inquiry type, and does not discriminate on the basis of age, nationality, or gambling behavior, in compliance with the Human Rights Act 1993 (NZ).
  • Legal Notice of Communication: All official correspondence, including legal notices, must be directed to the registered address and referenced by the company registration number. Users are advised that submitting false or misleading information via contact channels may constitute a breach of law.

For any questions regarding these contact provisions or your rights as a player with galactic-wins-casino at galactics-win.com, please utilize the contact methods above. This information is current as of 6 November 2025 and is subject to future regulatory updates. All rights reserved.