Responsible Gaming

Responsible gaming at galactic-wins-casino is based on the principle that gambling should always be an enjoyable and recreational activity. We are committed to informing all users about the importance of maintaining control and making conscious decisions when engaging with our entertainment services. If you ever need support in managing your gaming habits, galactic-wins-casino, operating exclusively via galactics-win.com, provides comprehensive assistance and resources to help you play responsibly.

Risk Awareness

OBSERVE: Gambling can lead to harm if not managed properly; NZ law (Gambling Act 2003) requires clear communication of risks. EXPAND: Users may not recognise early signs of problematic behaviour; industry standards demand self-assessment tools. REFLECT: This section educates on addiction signs and empowers self-evaluation.

• Potential signs of gambling harm include:
  • Frequent or escalating betting beyond personal limits
  • Preoccupation with gambling, thinking about the casino outside of actual play
  • Chasing losses and believing a win will solve financial issues
  • Borrowing money or selling items to fund gambling
  • Neglecting personal, family, or work responsibilities
  • Feeling anxious, irritable, or guilty about gambling
• Self-Assessment Test: Reflect on the following statements. If you answer "yes" to several, you may be at risk:
  • Do you spend more money or time on gambling than intended?
  • Have you tried to reduce or stop gambling without success?
  • Do you hide your gambling from friends or family?
  • Have you experienced financial difficulties due to gambling?
  • Does gambling negatively impact your relationships or work?

Legal Obligation: All players are encouraged to use these resources and seek help early. For confidential advice, see the support resources below.

Regional Compliance Note: This section is structured in accordance with NZ Gambling Act 2003 harm minimisation obligations.

Limits & Tools

OBSERVE: NZ law and MGA licensing require offering user-controlled limits. EXPAND: Implicit need for clear guidance on setting, modifying, and understanding the effect of limits. REFLECT: Empower players with direct, practical instructions for self-control.

Setting Deposit Limits

1. Access Limits: Log in to your galactic-wins-casino account on galactics-win.com and navigate to the "Responsible Gaming" section within your personal profile area.
2. Select Limit Type: Choose to set daily, weekly, or monthly deposit limits. Enter specific amounts that reflect your personal budget and risk tolerance.
3. Confirmation: Confirm your chosen limit. Any requested decrease in limit takes effect immediately, while increases are subject to a 24-hour cooling-off period for your protection.

Session Time & Break Tools

• Session Timers: Activate a session timer in your profile to receive automatic reminders or be logged out after a set period (e.g., 1-3 hours per session).
• Time-Out (Short Break): Enable a temporary break by selecting "Time-Out" in your account settings. Choose a pause of 24, 48, or 72 hours; during this period, you will not be able to deposit or play.

Legal Obligations: These tools meet NZ and MGA requirements for player protection and harm prevention. All player-set limits are mandatory and cannot be overridden by the casino.

Regional Compliance Note: All limit tools are provided in accordance with NZ best practice guidelines, with clear user access and mandatory enforcement.

Self-Exclusion

OBSERVE: Self-exclusion is a statutory right under NZ law and a licensing mandate. EXPAND: Users must receive step-by-step instructions, clear consequences, and support contact points. REFLECT: This section provides a transparent process and enforces legal protections.

1. Locate Self-Exclusion: Log in to your galactic-wins-casino account at galactics-win.com. Go to "Responsible Gaming" and select the "Self-Exclusion" option.
2. Choose Exclusion Period: Select a temporary (minimum 6 months) or permanent (lifetime) exclusion. Clearly indicate your chosen period in the provided menu.
3. Confirm Decision: Carefully read the terms, then confirm your self-exclusion request. You may be asked to verify your identity for security.
4. Contact Support: If you need assistance, reach the Responsible Gaming Team via support@galactics-win.com or contact form.
5. Consequences:
   • You cannot log in, deposit, or play during the exclusion period.
   • Pending account balances will be handled in accordance with the Terms and Conditions. Withdrawals may be processed upon verified request; contact support for assistance.
   • Reactivation is not possible before the exclusion period ends. Lifetime exclusions are final and irreversible.

Legal Protections: All self-exclusion requests are treated as strictly confidential and processed in full compliance with NZ and MGA regulations. The casino will not send marketing communications during exclusion periods.

Regional Compliance Note: This process meets NZ statutory requirements for user-initiated exclusion and data protection.

Support Resources

OBSERVE: NZ regulations require prominent support contacts and referral to national/international help organizations. EXPAND: Include self-exclusion schemes, blocking tools, and family support resources. REFLECT: This section provides direct access to all major support avenues, ensuring confidentiality and professionalism.

Local Support for New Zealand

• Gambling Helpline NZ - 0800 654 655 (24/7, English & Te Reo Māori). Free, confidential phone and text support for gambling-related issues.
• Text Support: Text 8006 for 24/7 confidential assistance.
• Website: www.gamblinghelpline.co.nz

International Support Organizations

Self-Exclusion & Blocking Tools

• Self-Exclusion Schemes:
  • UK: GamStop - Exclude from all UK-licensed operators
  • Spain: RGIAJ - National exclusion registry
• Blocking Apps:
  • Gamban - Device-level gambling site blocking
  • BetBlocker - Free multi-platform blocking app
• Family Support: Access family support via Gambling Helpline NZ, or international groups such as Gam-Anon.

Confidentiality: All support contacts are independent, confidential, and staffed by trained professionals.

Regional Compliance Note: Local and international resources are provided in accordance with NZ Gambling Act and best-practice standards.

Help for Family

OBSERVE: Families are often the first to notice gambling harm; NZ law promotes early intervention and support. EXPAND: Provide actionable advice, support group links, and escalation steps. REFLECT: This section empowers family and friends to intervene constructively.

• Talking to Someone: Approach the person with empathy, expressing concern without judgment. Use "I" statements ("I'm worried about you") and listen actively.
• Engaging in Support: Encourage the individual to seek help from professional services, such as Gambling Helpline NZ or a registered psychotherapist.
• Family Support Groups:
  • Gambling Helpline NZ - Whānau Support
  • Gam-Anon - International support for families
  • Online forums: Gambling Therapy Family & Friends Forum
• Recommended Next Steps: Contact a psychotherapist with experience in addiction, call a support hotline, or consult your GP for further advice.

Legal Obligation: All information is provided in line with NZ harm minimisation legislation and privacy requirements.

Operator's Commitment

OBSERVE: Operators must actively monitor and respond to risk under NZ and MGA rules. EXPAND: Internal risk-checks, behavioural analysis, and proactive support contact are required. REFLECT: This section details galactic-wins-casino's responsible gaming governance.

• Risk-Check Procedures: galactic-wins-casino utilizes advanced behavioural monitoring to detect patterns such as rapid deposit escalation, frequent session extensions, or unusual play hours.
• Warning Messages: Automated alerts are sent to users exhibiting risky patterns, reminding them of limits, available support, and self-exclusion tools.
• Support Initiation: If repeated risk signals are detected, the Responsible Gaming Team may initiate direct contact via registered email to offer help, resources, and, if necessary, restrict account activity until a risk review is completed.
• Confidentiality and Data Protection: All interventions are confidential and comply with NZ privacy law and the Malta Gaming Authority (MGA) data handling standards.

Legal Protections: These procedures meet all regulatory obligations for player protection under NZ Gambling Act 2003 and MGA license MGA/B2C/445/2017.

Updates

OBSERVE: Regulatory standards require up-to-date information and user notifications. EXPAND: Users must be informed through clear, timely channels. REFLECT: This section explains our update policy.

• Notification Channels: Players will be informed of any changes to responsible gaming policies via email notifications and prominent website banners on galactics-win.com.
• Date of Last Update: 2025-11-06
• Legal Commitment: All changes will be implemented with at least 7 days' notice, in accordance with NZ and MGA regulations.

Contact & Feedback

OBSERVE: Legal requirements mandate accessible, confidential support channels for responsible gaming. EXPAND: Provide direct contacts and a feedback mechanism for player empowerment. REFLECT: This section enables users to reach dedicated support securely.

• Responsible Gaming Department Email: support@galactics-win.com (all responsible gaming and support queries, confidential and prioritized)
• Contact Form: galactics-win.com/contact
• Live Chat: Available via galactics-win.com/live-chat (24/7, NZ time)
• Feedback Form: Use the contact form to submit feedback or request self-control assistance. All submissions receive a response within 24-48 hours.

Legal Note: All communications are handled in accordance with NZ privacy laws and industry best practices. The Responsible Gaming Team is trained and equipped to address all self-control and support requests promptly and confidentially.