Terms & Conditions

These Terms govern your relationship with the operator of galactic-wins-casino, available exclusively through galactics-win.com, and set forth the legally binding rules for access, gameplay, and all associated services. Effective date: 6 November 2025.

Definitions

OBSERVE: Key terms in legal gambling contexts require precise definitions for enforceability and user understanding. EXPAND: Definitions must address both regulatory expectations (NZ, MGA), user comprehension, and cross-section consistency. REFLECT: The following definitions apply throughout these Terms:

• Operator: The legal entity operating galactic-wins-casino via galactics-win.com, registered as a Limited (Ltd.) company (Company No. C80735), headquartered at Elite Business Centre, TREJQA TA' BOX BOX, MSIDA MSD 1840, Malta, and licensed by the Malta Gaming Authority (MGA/B2C/445/2017).
• User: Any individual accessing, registering, or using services on galactics-win.com in connection with galactic-wins-casino.
• Player: A User who has successfully registered an account and participates in real-money gambling or betting activities on galactics-win.com.
• Bet: A monetary stake placed on a game, event, or outcome via galactic-wins-casino.
• Bonus: Additional value, credits, or promotional offers awarded by the Operator to Players under specified terms.
• Wager: The act of placing one or more bets using deposited or bonus funds.
• KYC (Know Your Customer): Mandatory identity and verification procedures as required by law.
• Account: The registered profile created by a User to access galactic-wins-casino services.
• Website: The domains galactics-win.com, galacticwins.co.nz, and galacticwinscasino.nz used to access galactic-wins-casino.

Account Registration

OBSERVE: NZ law prohibits underage gambling and mandates robust user verification. EXPAND: Age checks, KYC, accurate data, and secure account management are essential. REFLECT: Account registration at galactic-wins-casino (via galactics-win.com) is subject to the following requirements:

1. Eligibility: Only individuals aged 18 or older and legally permitted under NZ law may register. The Operator reserves the right to request documentary proof of age and identity at any time.
2. Registration Process:
   • Users must provide accurate personal details (full name, date of birth, contact information).
   • Email verification is required to activate the account. The Operator may suspend unverified accounts after 30 days.
   • Users must complete KYC by submitting valid identification and proof of address before withdrawals or as requested by compliance teams.
3. User Obligations:
   • Users are responsible for maintaining the confidentiality of their login credentials.
   • Users must immediately notify support@galactics-win.com of any suspected unauthorized access.
   • Providing false, misleading, or incomplete information may result in account suspension or termination.

Legal Compliance Note: These procedures comply with NZ Gambling Act 2003 and MGA regulations.

Betting & Gameplay Rules

OBSERVE: Rules must cover bet parameters, fairness, and user conduct. EXPAND: Regulatory requirements mandate transparency, responsible play, and anti-fraud measures. REFLECT: The following govern all betting and gameplay activities on galactic-wins-casino:

1. Placing Bets:
   • Minimum and maximum bet limits are specified per game and are visible prior to bet placement.
   • Bets are only valid upon confirmation by the system. Once accepted, bets cannot be modified or cancelled except in cases of technical error or as expressly permitted by the Operator.
2. Types of Bets: Available bet types (slots, table games, live casino, etc.) are described on the game interface. Some games or bet types may be restricted in NZ due to local regulations.
3. Conduct and Fair Play:
   • Players must not engage in collusion, cheating, or use unauthorized software (bots, scripts).
   • Abusive language, harassment, or disruptive behaviour in live games or chat is strictly prohibited.
   • The Operator reserves the right to void bets and suspend accounts in cases of suspected fraud or rule violations.

Regional Compliance Note: All gaming and betting operations align with NZ law and the MGA license framework.

Bonus Terms

OBSERVE: Bonus use is heavily regulated, requiring transparency on conditions and restrictions. EXPAND: NZ guidelines emphasize clear communication of wagering requirements, prohibited activities, and limitations on promotional stacking. REFLECT: The following apply to all bonuses provided by galactic-wins-casino via galactics-win.com:

1. Activation: Bonuses are activated by fulfilling required actions (e.g., deposit, promo code entry) as stated in each promotion.
2. Wagering Requirements:
   • All bonuses are subject to wagering requirements (e.g., 35x bonus amount), which must be satisfied within the specified timeframe (typically 30 days from activation, unless otherwise stated).
   • Failure to meet wagering requirements within the timeframe results in bonus and associated winnings forfeiture.
3. Prohibited Actions:
   • Bonus funds may not be used on restricted games (see bonus offer terms).
   • Abuse of bonus offers (multiple accounts, fraud) leads to immediate cancellation and possible account suspension.
   • Promotions may not be combined unless explicitly permitted. Only one bonus may be active at a time.

Legal Obligation: All bonus-related communications and terms comply with NZ Commerce Commission requirements and MGA advertising standards.

Payments & Withdrawals

OBSERVE: Financial processing must meet anti-money laundering (AML), fair gaming, and consumer protection standards under NZ law and MGA regulations. EXPAND: All methods, limits, fees, and refund scenarios must be disclosed. REFLECT: The following apply to all deposits, withdrawals, and payment transactions on galactic-wins-casino:

Deposit Methods

• Accepted Methods: Deposits are accepted via major credit/debit cards, e-wallets, and approved cryptocurrencies as listed on galactics-win.com.
• Minimum/Maximum Limits: Each method specifies minimum and maximum transaction amounts; see cashier section for details.
• Fees: No deposit fees are charged by the Operator; third-party provider fees may apply.

Withdrawal Methods

• Eligibility: Withdrawals are permitted only to verified accounts, using the same method as deposit where possible.
• Processing Times: Withdrawals are processed within 1-3 business days, subject to successful KYC and AML checks.
• Limits: Daily, weekly, and monthly withdrawal caps may apply; details are provided in the cashier section.
• Fees: The Operator does not charge withdrawal fees. External provider charges may apply.

Refunds and Bonus Reversals

• Refunds: Bets and bonuses are generally non-refundable, except in cases of technical malfunction or clear operator error, in which case affected transactions may be reversed at the Operator's discretion.
• Dispute Handling: Users may contact support@galactics-win.com to contest transactions. All disputes are reviewed in accordance with regulatory obligations.

Legal Compliance Note: All payment processing is conducted in accordance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (NZ) and MGA requirements.

Limitation of Liability

OBSERVE: Limitation clauses must balance operator protection with consumer rights under NZ Fair Trading Act and MGA standards. EXPAND: Coverage must include service interruptions, technical failures, and maximum compensation. REFLECT: Operator's liability is limited as follows:

1. Obligations:
   • The Operator shall ensure all games are fair, outcomes are determined by certified RNG, and results are accurately recorded.
   • The Operator strives to maintain uninterrupted and error-free access to services, but does not guarantee absolute uptime or freedom from disruption.
2. Exclusions:
   • The Operator is not liable for losses arising from technical failures, network interruptions, or force majeure events.
   • The Operator disclaims liability for indirect or consequential damages, including loss of data, profits, or business opportunity.
3. Maximum Compensation: In no event shall the Operator's aggregate liability exceed the amount of the bet or wager placed by the User in respect of which the claim arises.

Protective Clause: Nothing in these Terms limits any statutory rights under NZ law or the MGA licensing framework.

Intellectual Property Rights

OBSERVE: IP clauses must address copyright, brand protection, and software licensing. EXPAND: Explicit restrictions on copying, reproduction, and unauthorized use are necessary. REFLECT: The following applies to all content and intellectual property on galactics-win.com:

• Ownership: All content, graphics, software, and branding associated with galactic-wins-casino are the exclusive property of the Operator or its licensors.
• Prohibitions: Users are strictly prohibited from copying, distributing, modifying, or reverse-engineering any part of the website or its underlying software without prior written permission.
• Brand Use: The use of "galactic-wins-casino" is strictly limited to galactics-win.com and its authorized domains.

Legal Obligation: Infringement of intellectual property rights may result in legal action and termination of access.

Privacy & Data Protection

OBSERVE: NZ Privacy Act 2020 and GDPR-equivalent standards require data processing transparency. EXPAND: Reference to detailed privacy policy and lawful processing. REFLECT: All personal data collected by galactic-wins-casino via galactics-win.com is processed in accordance with the Operator's Privacy Policy and all applicable data protection laws. Users are encouraged to review the Privacy Policy for comprehensive information on data collection, use, and rights.

Changes to Terms

OBSERVE: Regulatory requirements mandate timely notice of material changes. EXPAND: Multi-channel notification ensures user awareness. REFLECT: The Operator reserves the right to modify these Terms at any time:

• Notification: Users will be informed of material changes via email (if provided) and/or prominent website banners at least 7 days prior to enforcement.
• User Choices: Continued use of galactics-win.com after changes constitutes acceptance. Users who do not agree must discontinue use and may request account closure.

Legal Obligation: All changes comply with NZ Consumer Guarantees Act and MGA transparency requirements.

Termination & Suspension

OBSERVE: NZ consumer law requires fair procedure for account actions. EXPAND: Grounds, notice, and handling of funds must be explicit. REFLECT: Accounts with galactic-wins-casino (via galactics-win.com) may be closed or suspended as follows:

1. Grounds:
   • Breach of these Terms, suspected fraudulent activity, provision of false information, or regulatory requirements.
   • User-initiated closure upon written request to support@galactics-win.com.
2. Procedure:
   • The Operator will notify Users by email and, where possible, explain the reason for suspension or closure.
   • Any remaining balances, less applicable bonuses or restricted funds, will be refunded to the User's verified payment method, subject to legal and regulatory constraints.
3. Right of Appeal: Users may contest the decision by contacting support@galactics-win.com. All appeals are reviewed in accordance with NZ and MGA procedures.

Governing Law & Jurisdiction

OBSERVE: Legal clarity requires specification of governing law, jurisdiction, and dispute mechanisms. EXPAND: Both NZ consumer protection and MGA licensing obligations apply. REFLECT: These Terms are governed by the laws of New Zealand, except where superseded by the laws of Malta under the MGA license. Any dispute arising out of or relating to these Terms shall first be resolved by negotiation and, if unresolved, by binding arbitration in accordance with the Arbitration Act 1996 (NZ), or by the courts of New Zealand or Malta as appropriate. Users may also consult the Malta Gaming Authority for regulatory complaints.

Contact Information

OBSERVE: Contact details must be accurate and accessible per regulatory requirements. EXPAND: Multiple channels increase accessibility and compliance. REFLECT: For all inquiries related to galactic-wins-casino (via galactics-win.com):

• Customer Support Email: support@galactics-win.com
• Website: https://galactics-win.com
• Contact Form: https://galactics-win.com/contact
• Live Chat: https://galactics-win.com/live-chat
• Legal/Headquarters Address: Elite Business Centre, TREJQA TA' BOX BOX, MSIDA MSD 1840, Malta

Legal Department: For legal correspondence, please direct communications to the address above, attention: Legal Department, or email support@galactics-win.com with "Legal Inquiry" in the subject line.